Terms of Service

Welcome to Sunshine! By using our website and services, you agree to the following terms and conditions. Please read them carefully.

RETURN EXCHANGE REFUND AGENDA

• We accept returns and exchanges within 3 days of receiving your order.
• The Faulty item might be returned to ECSTASY CUSTOMER SERVICE TEAM within 3 days of delivery. Upon consideration by our team we will inform the customer about the product and if any request of size exchange, damage product and return is applicable.
• In any case no money shall be returned to the customer. If he/she receives a faulty or damaged item from Ecstasy, it shall be forwarded to Online credit where they will be able to choose a similar product in the same/higher price range.
• Refunds will be processed within 7-10 business days after we receive the returned item.
• Shipping costs for returns and exchanges are the responsibility of the customer, unless the item is defective or incorrect.
• Sale items are final sale and cannot be returned or exchanged.
• For any defective or damaged items, please contact us within 3 days of receiving your order for a replacement or refund.
• We reserve the right to refuse returns or exchanges that do not meet our policy requirements.

Discount Sales

• Return, exchange and refund policy will not be applicable for any discounted product(s). Any discount item once purchased cannot be exchanged, returned or refunded.
• Terms & Conditions apply.

Express Delivery

• To get same day delivery order needs to be placed before 11 am.
• Order needs to be confirmed by the customer service team within 12 pm.
• Product will be delivered to the customer within 6 hours of handing over to the delivery agent.
• An express delivery charge of TK 200.
• For accessories order need to pay full in advance to process delivery.
• Coverage area - Dhaka Metropolitan range..