Welcome to Sunshine! By using our website and services, you agree to the following terms and conditions. Please read them carefully.
RETURN EXCHANGE REFUND AGENDA
We accept returns and exchanges within 3 days of receiving your order.
The Faulty item might be returned to ECSTASY CUSTOMER SERVICE TEAM within 3 days of delivery. Upon consideration by our team we will inform the customer about the product and if any request of size exchange, damage product and return is applicable.
In any case no money shall be returned to the customer. If he/she receives a faulty or damaged item from Ecstasy, it shall be forwarded to Online credit where they will be able to choose a similar product in the same/higher price range.
Refunds will be processed within 7-10 business days after we receive the returned item.
Shipping costs for returns and exchanges are the responsibility of the customer, unless the item is defective or incorrect.
Sale items are final sale and cannot be returned or exchanged.
For any defective or damaged items, please contact us within 3 days of receiving your order for a replacement or refund.
We reserve the right to refuse returns or exchanges that do not meet our policy requirements.
Discount Sales
Return, exchange and refund policy will not be applicable for any discounted product(s). Any discount item once purchased cannot be exchanged, returned or refunded.
Terms & Conditions apply.
Express Delivery
To get same day delivery order needs to be placed before 11 am.
Order needs to be confirmed by the customer service team within 12 pm.
Product will be delivered to the customer within 6 hours of handing over to the delivery agent.
An express delivery charge of TK 200.
For accessories order need to pay full in advance to process delivery.