Help Center

Frequently Asked Questions

Quick answers to the questions customers ask most often. If you do not find what you need here, contact our support team — we usually reply within one working day.

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Our customer support team is here Saturday through Thursday, 10:00 AM – 7:00 PM (Dhaka time). We read every message.

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[Placeholder] How do I place an order?

[Placeholder] What payment methods are accepted?

[Placeholder] How long does delivery take?

[Placeholder] How much are the delivery charges?

[Placeholder] Is Cash on Delivery (COD) available everywhere?

[Placeholder] What is your return and refund policy?

[Placeholder] I received the wrong size. Can I exchange it?

[Placeholder] How can I track my order?

[Placeholder] Can I cancel my order?

[Placeholder] Do you ship outside Bangladesh?

[Placeholder] Do you offer wholesale or corporate orders?

[Placeholder] I am not receiving the OTP SMS during login. What should I do?

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