Delivery & shipping

[Placeholder] Once you confirm and pay for your order, our warehouse team picks, packs, and quality-checks your items. Orders placed before 2:00 PM on a working day are dispatched the same day; orders placed after 2:00 PM are dispatched the next working day.

[Placeholder] You will receive a confirmation SMS as soon as the order is placed, and a second SMS with your tracking number and courier partner name once the package has been handed over for delivery.

[Placeholder] Our courier partner will attempt to call you one hour before reaching your delivery address so that you or someone you trust is available to receive the package. You can view the real-time status of your order any time on our Track Order page.

[Placeholder] Inside Dhaka — we deliver to all areas inside Dhaka metropolitan including Uttara, Gulshan, Banani, Mirpur, Dhanmondi, Mohammadpur, Wari, Jatrabari, Rampura, and all adjacent areas. Delivery to any address inside the Dhaka City Corporation boundary is covered.

[Placeholder] Outside Dhaka (district level) — we deliver to all 64 district headquarters in Bangladesh, including Chattogram, Rajshahi, Khulna, Sylhet, Barishal, Rangpur, Mymensingh, Comilla, Narayanganj, Gazipur, and every other district town.

[Placeholder] Remote upazilas — through our partnered courier network we also deliver to most upazila and union-level addresses outside the major district towns. Some very remote locations may require advance payment only (no COD). During checkout, the system will automatically show whether your area is covered and which payment options are available.

[Placeholder] Inside Dhaka — 1 to 2 working days from dispatch. Orders dispatched before noon often arrive the same day within Dhaka metro.

[Placeholder] Outside Dhaka (district level) — 3 to 5 working days from dispatch. Most district headquarters near Dhaka (such as Narayanganj, Gazipur, Mymensingh, Comilla, Manikganj) arrive within 2 to 3 working days; more distant districts like Sylhet, Rajshahi, Khulna, Rangpur, and Barishal typically take 3 to 5 working days.

[Placeholder] Remote upazilas and unions — 5 to 7 working days from dispatch, depending on the courier route and local delivery hub schedule.

[Placeholder] Peak season note — during Eid-ul-Fitr, Eid-ul-Azha, Puja, our own sale events, and major national holidays, please add 1 to 3 extra working days to all estimates above. We will always keep you updated by SMS if there is any unexpected delay with your package.

[Placeholder] Delivery charges are calculated automatically during checkout based on your delivery area and order value. A summary is shown before you confirm payment, so you always know the full amount upfront with no surprise fees.

[Placeholder] Inside Dhaka — a flat delivery charge of ৳120 applies per order.

[Placeholder] Outside Dhaka (district and upazila level) — a flat delivery charge of ৳180 applies per order.

[Placeholder] Free delivery — all orders above ৳2,000 qualify for free delivery nationwide, regardless of whether your address is inside Dhaka, outside Dhaka, or a remote upazila. No promo code is needed; the free delivery discount is applied automatically at checkout when your cart total meets the threshold.

[Placeholder] Cash on Delivery (COD) is available for most delivery areas inside Bangladesh. With COD you do not need to pay online — simply pay the delivery rider in cash when your package arrives at your door.

[Placeholder] COD is available everywhere inside Dhaka and at every district headquarters town. For upazila and remote union-level delivery, COD availability depends on the local courier partner coverage for your specific area.

[Placeholder] To check whether COD is available for your address, go through the checkout flow and enter your full address including postcode. The available payment methods (including whether COD is shown) update automatically based on your location before you place the order.

[Placeholder] Note: for COD orders, a small non-refundable courier handling fee may be included in the delivery charge. This fee is already included in the flat-rate delivery charges shown above and on the checkout page.

[Placeholder] Keep your phone nearby — the courier rider will call the phone number you provided in your order roughly one hour before they arrive, and again when they are outside your address. If we cannot reach you by phone, the delivery may be rescheduled.

[Placeholder] Make sure someone is available to receive the package at the delivery address. If you live in an apartment building with a gate or security desk, please inform the gatekeeper or receptionist in advance that a delivery from Sunshine BD is expected so the rider is not turned away.

[Placeholder] If you have chosen Cash on Delivery, please have the exact cash amount ready. Riders carry limited change and may not be able to break very large bills. The exact amount due is printed on the package label and was also sent to you by SMS when the order was dispatched.

[Placeholder] We recommend inspecting the outer packaging of your order in front of the rider before accepting delivery. If the package appears visibly damaged, crushed, wet, or tampered with, you may refuse to accept it and contact us immediately so we can arrange a replacement at no extra cost.

[Placeholder] If you miss the first delivery attempt (for example if your phone was unreachable or no one was available at the address), do not worry — our courier partner will automatically attempt delivery again on the next working day.

[Placeholder] A maximum of 3 delivery attempts are made for each order. After each failed attempt, the courier will send you an SMS explaining the reason (unreachable phone, address locked, no one home) and when they will try again.

[Placeholder] If after 3 attempts the package still cannot be delivered, it is returned to our warehouse and your order is marked as Returned to Origin (RTO). If you paid online (not COD), your order total minus the non-refundable delivery charge will be refunded to your original payment method within 5 to 7 working days of the package arriving back at our warehouse.

[Placeholder] To prevent this situation, you can also call our customer support team between delivery attempts to reschedule to a specific date or time that works better for you, or to update your delivery address or contact phone number.